FAQ

Ordering & Shipping

  • Placing an order is simple! Browse our collection of plants and products, add your favorites to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

  • We currently ship throughout the United States (excluding HI and PR). If you’re unsure whether we deliver to your area, feel free to contact us here or email us at support@anayasoasis.com.

  • Orders typically take 2-3 business days to process. Depending on your location orders placed throughout the week may be held until Monday or Tuesday for shipping. Shipping times depend on your location:

    • Ground: 5-7 business days 

    • Priority: 1-3 business days

    You will receive a tracking number once your order has been shipped.

  • We take extra care to ensure your plants arrive safely! Each plant is carefully packaged in eco-friendly materials to protect them during transit. If your plant arrives damaged, please contact us within 48 hours of delivery.

  • Shipping costs depend on your location zone and the size of your order. You can view shipping rates at checkout before completing your order.

Plant Care & Maintenance

  • If you’re unsure which plant to choose, check out our beginner-friendly options or reach out to our team for personalized recommendations based on your environment and lifestyle.

  • Each plant comes with detailed care instructions to help you keep it thriving. We also offer care tips on our blog, or you can contact our team with specific questions.

  • While we do our best to ensure healthy plants, occasionally a plant may not adjust well to its new environment. If your plant arrives damaged or unhealthy, please take photos and contact us within 48 hours, and we’ll work with you to find a solution.

Returns & Refunds

  • Due to the perishable nature of plants, we do not accept returns. However, if your plant arrives damaged or in poor condition, please reach out to us within 48 hours for a replacement or store credit. View our full return policy here

  • You can cancel or modify your order within 24 hours of placing it. After that, we begin preparing your shipment, and changes may not be possible.

Payment & Security

  • We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.

  • Yes! We use secure payment gateways and SSL encryption to ensure your payment and personal information are always protected.

Miscellaneous

  • Yes, we offer digital gift cards that make the perfect gift for plant lovers! You can purchase them [here], and they are delivered directly to the recipient’s email.

  • Absolutely! Just select the plant you’d like to send, and during checkout, add the recipient’s address and a personal note if you’d like.

  • Yes! We’re here to help you every step of the way. You can find care tips on our website, or reach out to our support team with specific questions.

If you have any other questions not listed here, feel free to contact us Here or email us at support@anayasoasis.com. We’re always happy to help!